Lockouts and Rekeys or Replacements

All residents receive keys during the check-in process that will allow them to access their building and bedroom 24 hours a day when the residence halls are open. Occupancy officially begins when you accept your key during move-in. Charges will result when keys are lost or must be replaced and when residents are locked out. There is a $50 charge to replace lost metal keys (used in Ponderosa Terrace, and Cedar Hall) because a rekey of the lock must be completed. Any time staff is called upon to assist students in gaining access to a bedroom, suite or apartment the student will be charged $10. If you are locked out of your room between 8:00 a.m. and 5:00 p.m. Monday through Friday you can go to the UH office in Eccles A for assistance. A staff member will verify your room assignment and let you into your room. A $10 charge will be assessed to your account for each lockout after the first week of classes. The fees do not compound based on the number of doors to which you need access. After 5:00 p.m. and all weekend long, residents should call the RA on Duty for their building when locked out. This call will prompt the same $10 fee to be assessed.


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