Email Addresses in Canvas

If you have an email address registered in two Canvas accounts, you can merge these accounts. Merging accounts combines the logins, contact methods, and enrollments for the two accounts.

The icon to complete this process will only appear in User Settings if there are two or more email addresses on the account and the email address that appears on both accounts has been registered.

In order to complete this process, you must have the Canvas username and password for both accounts.

Note: Merging user accounts cannot be undone.

For detailed instructions on merging two accounts, select this link

When you create a contact method in Canvas, you can use that contact method as a way to recieve Canvas notifications. By default, notifications are sent to the email address used to create your Canvas account. However you can add an additional email address if you do not want to use your existing email address or want to use an additional email for notifications.

Learn how to set notification preferences.

For detailed instructions on how to add an additional email address, Select this link

Your default email address is used as your main contact method in Canvas and is added when creating your Canvas account. Email addresses are used to create Canvas notifications; they are not used as a contact method for other Canvas users.

If you add another email address as a contact method, you can change your default address in Canvas.

For detailed instructions on how to change your default email address, select this link.

Note: In order to remove an email address, you need to have a different email address set as the default before you can delete an email address. Follow this tutorial for instructions on how to change your default email address.

Step 1

Select the Account button in the pane on the left. Then select Settings.

Step 2

Locate the garbage can icon next to the email address you would like removed. The garbage can icon will only appear if a different email address has been defaulted.

Step 3

Confirm the removal of the email address.

If these options don't appear for you even after defaulting a different email address or you experience some other problem, a bug may be affecting your account. Tell us about it! In Canvas, select the blue Help button in the pane on the left and then select Report a Problem to submit a ticket.