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Electronic Customer Communications Specialist (Full-Time)

#13382
Utah Transit Authority

Details:

  • Category: Off-Campus
  • Position Type: Full-Time (Career)
  • Posted on: April 27, 2017
  • Open until: Fri, May 5, 2017 expired
  • Wage: $16.34 per hour
  • Location: Salt Lake City, UT

Description:

Monitors all rail and bus traffic, communicates issues, delays and incidents with communication centers. Responsible for communicating delays, issues, etc via social media, e-mail, to internal departments and customers. Monitors quality of customer interaction to ensure that the customer service department staff performs to established departmental and company standards of service and to assess training needs.

Qualifications:

EDUCATION/TRAINING:
Associate’s degree in Public Relations, Journalism, Communications, Marketing, Social Media or related field.

EXPERIENCE:
Two years related work experience with demonstrated competency in public relations and customer service. Experience with Call Center monitoring is required. Must have excellent written and oral communication skills (general grammar and spelling tests will be required). Intermediate skills in Microsoft Office Suite required. Experience with social media platforms.

  • OR –

An equivalent combination of relevant education and experience. [UTA reserves the right to determine the equivalencies of education and experience.]

Application Instructions:

Apply on our website at: www.rideuta.com For additional questions, please call Human Resources at 801-287-2324

Disclaimer: Southern Utah University's Human Resources and Career Center act only as a referral service to facilitate contacts between employers seeking employees and individuals seeking employment. In providing this service, we make no recommendations or warranties regarding an off-campus employer's wages, working conditions, or other aspect of the job. We likewise make no recommendations of an applicant's qualifications or suitability for any job. Both prospective employers and employees should understand that we do not research or do any background check regarding either. This responsibility to vet, evaluate and qualify remains with the employer and applicant.