Description:
Our Associates support the leadership team through operational execution and delivery of a rewarding customer experience. Our Associates are part of a team of high achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Associate position and demonstrate Harbor Freight Tool's Core Principles.
Responsibilities:
Profit Maximization
• Consistently exhibit expected behaviors to exceed
• financial goals
• Participate in company programs
• Participate in special events
Operational Execution
• Proficient in all assigned areas of responsibility
• Accurate and timely completion of workload
• Adhere to all company policies and procedures
Talent Optimization Customer Experience
• Exhibit job proficiency and expected behaviors
• Contribute to a team atmosphere
Customer Experience
• Provide a helpful customer experience
• Ensure items are in-stock
• Ensure items are priced right
• Maintain a safe, clean, and organized store
Success Drivers:
Action Oriented
• Is action oriented and full of energy for the things they see as challenging
• Enjoys working hard
• Shows initiative
Composure
• Is calm and professional under pressure
• Does not become defensive or irritated
Customer Focus
• Acts with internal and external customers in mind
• Understands how operational execution directly affects the customer experience
• Establishes and maintains relationships with customers and associates through respectful and effective communication.
Shared Duties:
Profit Maximization
• Adherence to Injury Illness Prevention Program
• Assist in execution of Physical Inventory Standard Operating Procedure
Talent Optimization
• Commitment to continued learning and self-development
• Drive and support teamwork
Operational Execution
• • Daily Download review
Customer Experience
• Meet Customer Experience expectations
o Friendly
o Available
o Quick
• Execution of store recovery standards
• Execution of daily cleaning checklist
Primary Duties
• Participate in:•
o Name Collection
o Extended Service Plan Program
o Inside Track Club Program
• Efficient processing of point of sale transactions
• Act as witness for till, safe, and deposit counts
• Other duties as assigned
Additional Duties
• Execution of:
o Planograms
o Pricing
o Display Planner
• Execution in accordance with Standard Operating Procedure:
o Floor First Receiving
o Replenishment
o Recalibration
o Cycle Counts
Qualifications:
Experience:
Retail or Customer Service experience preferred
Education
High School graduate/Equivalent preferred
Physical Requirements:
Ability to communicate with customers and associates in person and via e-mail and telephone.
Ability to intermittently lift, push and/or pull up to 50 pounds. Requires standing and moving for an entire shift. Ability to lift, bend, kneel, climb, crawl and/or twist. Ability to safely climb up and down a ladder. Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.
Availability:
Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business. Regular attendance is an essential function of the job.
Application Instructions:
Please apply online at www.HarborFreightJobs.com.