Description:
The Chief Operating Officer leads the Guest Services, Store, Café, Event Rentals, and Facilities programs of the Museum; works collaboratively with other departments to create and implement Museum-wide strategies for maximizing the quality of customer service; creates and implements sales strategies to complement the Museum’s marketing program and maximize earned revenues; leads the development of long-range facility and grounds strategies for the Museum. Responsible for generating $2.5-3M in revenue for the Museum and managing a budget of $1.4M in personnel and non-personnel expenses.
University of Utah Job ID# PRN14965B, Utah Museum of Natural History Operations
WORK SCHEDULE: Full-time, 40 hours/week, days. M-F, occasional evenings or weekends.
COMPENSATION: $80,000-$100,000/year. Strong benefit package including tuition reduction program, generous leave accrual, retirement and health plan options.
RESPONSIBILITIES:
1. Directs the development and implementation of high quality customer service to a diverse population, staff management, and financial goals;
2. Participates as a member of the Museum’s Leadership Team and works with the advisory board, setting strategic direction for the Museum;
3. Forecasts staffing, capital, and operating budget needs of the Museum by evaluating market sensitivity, earned revenue performance, space use review, staff performance and needs, etc.;
4. Works closely with CFO to forecast earned revenues;
5. Manages staff from diverse communities and cultures, including recruitment and retention, with professional development and ongoing performance evaluation;
6. Manages, supports and works with the retail enterprise managers (Guest Services, Store, Café, and Event Rentals) by collaboratively setting long and short-term financial goals and data analysis to ensure fiscally successful enterprises that best represent the Museum brand;
7. Manages, supports and works with Facilities and Grounds manager to ensure long-term stewardship of the Museum’s capital assets;
8. Collaborates with Development Department on membership sales;
9. Serves as primary liaison to the advisory board’s Business Development and Facilities committees to maximize the earned revenue performance of the Museum;
10. Facilitates cooperative and collaborative community and institutional relationships and participates in University- and Museum-wide committees;
11. Explore entrepreneurial opportunities for the Museum.
Qualifications:
QUALIFICATIONS: Bachelor’s degree in Business, a related area, or equivalency and eight years of progressively more responsible management experience required. Demonstrated skills in leadership, management, financial planning and budgeting, human relations and effective communication, and ability to work effectively with individuals from diverse communities and cultures. MBA or related graduate degree and retail management experience preferred.
Application Instructions:
PLEASE APPLY ONLINE THROUGH THE UNIVERSITY OF UTAH SYSTEM TO BE CONSIDERED FOR THIS JOB: http://utah.peopleadmin.com/postings/67501
EQUAL EMPLOYMENT OPPORTUNITY
The University of Utah is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), for further information or to request an accommodation. The University of Utah is committed to diversity in its workforce. Women and minorities are encouraged to apply.