Description:
We are a cloud based Contact Center where software development is emerging as an integral part of our operations is seeking someone who can grow with us. We are seeking motivated and innovative individuals who can work within timelines and understand the importance of prioritization.
Troubleshooting, documenting, tracking and reporting issues with proprietary software applications.
You'll be working with both internal and external customers alongside a team of developers. Strong communication skills are a must. Support requests are processed via a hosted ticketing system. The ability to prioritize requests and multitask.
Location - Remote worker with regular hours
Full-time salaried position with some maintenance conducted outside of normal business hours.
On-Call Support during peak seasons
Qualifications:
Majors:
Computer Science
Computer Engineering
Information Science
Help Desk Ticketing Systems
Analytical Thinking
Troubleshooting
Ability to work independently
Strong Written and Verbal Communication
Working knowledge of VPN's
Office 365 with SharePoint
Desired, but not Required
MCT
CompTIA A+
CompTIA Network+
CompTIA Security+
Cloud Based Telephony Support
Application Instructions:
Please send your resume via email to acdhr@acddirect.com with a cover letter detailing why you think you'd be a great fit for our team, and address the following three questions:
- Please advise as to your desired salary range.
- Briefly describe a technical challenge you recently encountered and what you did to resolve it.
- Please list three positive qualities that your current or previous manager would use to describe your work.