Description:
The primary responsibility of the ACCESS Customer Care Specialist Team is to improve clinical care & access to test results by acting as a liaison between the laboratory and the health care provider. This individual will be expected to have a detailed understanding of Myriad's internal customer service processes, excellent communication skills, and an ability to prioritize multiple tasks. This individual should focus 90% of their time in direct communication with health care providers and their staff with the remainder being spent on administrative tasks.
Qualifications:
• Communicate with health care providers and their staff about additional clinical testing for which their patient is eligible
• Partner with Customer Service to follow up on missing information that prevents a sample release
• Proactively contact provider offices to address questions and maintain Myriad presence when sales territories are open, outside Account Executives are on leave, or to qualify leads prior to notifying outside Account Executive
• Work together with other ACCESS team members to identify best practices and determine highest priority tasks
• BS/BA degree required.
• A minimum of two years of Customer Service experience is preferred.
• In addition any sales experience a plus.
Physical and Mental Requirements of the job:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
PI99295220
Application Instructions:
Apply Here: http://www.Click2apply.net/n56t534szfhr2xsz