Description:
The Utah Higher Education Assistance Authority (UHEAA) is looking for a full-time Trainer II to join our team. This position reports to the manager of Training & Communications.
About UHEAA
UHEAA is a Utah state government agency and part of the Utah System of Higher Education. Through its CornerStone Education Loan Services program UHEAA administers student loans originated under the U.S. Department of Education’s William D. Ford Direct Loan Program. Since 1976, UHEAA’s focus has been to help Utah students and their families plan, prepare, and pay for college and it has sponsored a variety of community outreach programs across Utah to accomplish this mission.
Job Description
•Lead and facilitate a five-week new hire training.
•Plan, schedule, and coordinate all department trainings, including new hire training, recurring training, ongoing training, and remedial training.
•Participate with others (Executive Management, BU Managers, etc.) in strategic planning for training and development of staff members.
•In consultation with the management team, identify company-training needs for each business unit.
•Design and oversee projects with attendant milestones and deadlines for the training of company employees.
•In cooperation with Manager, develop training curricula for employees by role.
•Develop training in various media for each business unit, in consultation with the management team.
•Coach and train company leadership on training techniques, best practices, etc.
•Develop assessment tools for each training module/session/lesson.
•In cooperation with Manager, develop tracking mechanisms for training and assessments of all employees.
•Provide consistent communication to Executive Management, BU Managers, et al regarding progress of training projects.
•Develop mechanisms to communicate with BU Managers et al on employees’ individual progress in their respective training requirements.
•Develop and rollout a marketing plan to communicate the merits of the training plan (and attendant expectations) to employees. Coordinate with BU Managers to incorporate the training requirements into performance measurement plans.
•Consult with the Manager on the design of HR New Employee Orientation to ensure seamless transition between HR training and Business Unit training.
•Develop feedback mechanisms (from trainees, BU Managers, et al) to measure effectiveness, quality, and quantity of training.
•Oversee physical training resources.
•Perform training on various topics.
Qualifications:
Knowledge:
•Knowledge of proprietary loan servicing systems strongly preferred.
•Ability to understand and communicate concepts concisely and accurately to various audiences.
•Competent in adult learning theories
•Excellent technical writing skills.
•Excellent presentation software skills.
•Relationship management skills.
•Excellent training skills.
•Ability to quickly learn company technology.
•Project management skills preferred.
•Service oriented.
Education:
Associate’s degree or equivalent in education and related experience.
Experience:
This is an Associate-level position; at minimum, three years of experience in instructional design or training is required. Student loan or other financial experience is preferred. Experience with Photoshop, Illustrator, MS Project, Excel, PowerPoint and Prezi is strongly preferred.
Core Characteristics
•Integrity – Ability to protect confidential information, loyal to co-workers and business partners. Works to prevent mistakes, and if mistakes are made, takes responsibility and acts quickly to correct it.
•Diligence – Focuses clearly on the necessary tasks. Steady, earnest and energetic in their work. Honors commitments in a timely, efficient and effective manner.
•Customer Focus – Helps customers achieve their goals. Anticipates customer needs and finds ways to serve them better. Creates customized solutions.
•Collaboration – Shares information and expertise, is willing to coach and to be coached. Puts personal agendas aside to achieve the larger goal.
•Knowledge – Consistently improves understanding of the business, thinks ahead to anticipate industry changes.
•Self-Discipline – Consistently sets and achieves individual goals. Shows self-discipline by the way they conduct themselves.
•Resourcefulness – Continually thinks creatively to identify the most effective and efficient way to get things done. Ingenious and inventive.
Position-Specific Characteristics
•Oral Communication - Ability to communicate effectively with others.
•Written Communication - Ability to communicate in writing clearly and concisely.
•Active Listening - Ability to actively attend to, convey, and understands the comments and questions of others.
•Work Under Pressure - Ability to complete assigned tasks under stressful situations.
•Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
•Organized - Possesses the trait of being organized or follows a systematic method of performing a task.
•Reliability - Possesses the trait of reliability, they are dependable and trustworthy.
•Enthusiastic - Ability to bring energy to the performance of a task.
•Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
•Friendly - Ability to exhibit a cheerful demeanor toward others.
•Innovative - Ability to look beyond the standard solutions.
•Persuasive - Ability to influence others to change position or to adopt a specific point of view.
Application Instructions:
How to Apply:
To apply, please go to our website http://ushejobs.silkroad.com and select Job Openings and then Search Current Openings. Click Perform Search to see all openings. Choose this position from the list. To be considered please complete a profile and upload the following documents
•Cover Letter & Resume
•List of Professional References
Please have all documents ready before applying. Once you have completed the electronic application your information will be saved. You will be able to revisit the website and apply for future positions using your email address and password. You may also upload an updated resume or edit your profile as needed. This position will remain posted until filled.
The USHE is an Equal Opportunity Employer.