Description:
Enhances UTA’s reputation with customers and stakeholders by responding to service and ridership concerns, community complaints, and positive recognition. Works within the organization as an advocate to ensure customer concerns are addressed and responded to timely. Analyzes customer trip history and evaluates account adjustment requests. Identifies trends; works closely with departments to identify root causes of customer service issues and develop solutions to improve service quality and mitigate problems.
This is a career ladder position.
Qualifications:
EDUCATION/TRAINING:
Associates Degree in Business Administration or a related field such as Communications.
EXPERIENCE:
Three years providing customer service to the public in a position with excellent verbal and written communication. Experience investigating and resolving customer complaints preferred. One year in a position of trust requiring self-management. Intermediate proficiency with MS Outlook and Word; basic proficiency with Excel. Type 40 nwpm. Ability to speak a second language preferred.
This job requires regular and predictable attendance.
This job requires an initial and annual credit check.
- OR -
An equivalent combination of relevant education and experience.
[UTA reserves the right to determine the equivalencies of education and experience.]
Application Instructions:
Apply on our website at: www.rideuta.com
For additional questions, please call Human Resources at 801-287-2324