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Care Advisor (customer service/sales)

#16760
After Hour Striage

Details:

  • Category: Off-Campus
  • Position Type: Student Off-Campus (Local)
  • Posted on: October 25, 2017
  • Open until: Thu, November 30, 2017 expired
  • Wage: $12/hour + commission of $0 to $3/hour based on performance
  • Location: Cedar CIty, UT

Description:

Company Description: Total.care is seeking Care Advisors with a passion for service and sales. This role will advise prospective customers who have registered for Total.care online. Care Advisors interact with prospects via phone, email and chat. This person will support a variety of service activities to maintain and improve client acquisition, retention and loyalty. Responsibilities include but are not limited to: • Follow-up, advise, and close warm customer leads via email, phone and/or chat, in a timely manner • Understand and be able to clearly communicate the value of Total.care product(s) in relationship to the needs of the client • Demonstrate our capabilities to prospects via live online presentations • Maintain detailed records of activities and interactions with clients • Perform tasks related to clients who are implementing Total.care through customer training • Assist with the development of the department including process documenting and training materials • Create and track cases for our technical support team

Salary and Benefits: • Competitive hourly + monthly bonus opportunities • Full-time 8-5pm or flexible Part-time hours (16 - 24 hours/week) weekdays only • Opportunities for advancement • Awesome company culture

Qualifications:

Qualifications & Skills: • Education and/or specialized training in customer service, marketing, sales, or related field • Prefer 1+ years’ experience in customer-facing roles including customer service, marketing, sales, or related field • Call center experience a plus (Total.care provides technology to call centers, customer service departments and healthcare organizations) • Knowledge of basic marketing/sales concepts • Proficient computer skills (Microsoft Office, Google, social media) • Self-motivated and proactive with a positive attitude • Ability to demonstrate excellent problem-solving skills • Excellent organization skills and able to prioritize and multi-task well • Strong verbal & written communication skills with a keen attention to detail • Great phone skills and experience handling inbound/outbound customer calls • Ability to work and collaborate in a team environment • Adaptable and drive to grow and learn

Application Instructions:

Apply on Indeed or reach out (email with resume)to the contact noted below: susan.robinson@afterhourstriage.com 704-957-0815

Disclaimer: Southern Utah University's Human Resources and Career Center act only as a referral service to facilitate contacts between employers seeking employees and individuals seeking employment. In providing this service, we make no recommendations or warranties regarding an off-campus employer's wages, working conditions, or other aspect of the job. We likewise make no recommendations of an applicant's qualifications or suitability for any job. Both prospective employers and employees should understand that we do not research or do any background check regarding either. This responsibility to vet, evaluate and qualify remains with the employer and applicant.