Description:
Maintains operations of a customer service center including customer interactions, information, concerns, lost and found, fare media inventory, financial transactions, and coordinating office maintenance. Provides customers with up-to-date information about UTA service subjects; handles customer complaints; distributes transit schedules; sells fare media directly and through outlets; and works within the organization as a customer advocate to insure that concerns are addressed and responded to timely. Works closely with other department representatives and division leaders to identify root causes of customer service issues and to develop solutions to improve service quality and mitigate problems.
Qualifications:
EDUCATION/TRAINING:
Associates degree in Business, Communications, or a related field.
EXPERIENCE:
Three years working with the public in customer service.
Preferred experience in investigating and resolving customer complaints.
One year experience handling and reconciling cash and being in a position of trust with demonstrated self-management.
Intermediate proficiency in MS Outlook and Word. Basic proficiency in MS Excel.
Type 40 NWPM.
Preferred ability to speak a second language.
This job requires an initial and annual credit check.
This job requires regular and predictable attendance.
- OR -
An equivalent combination of relevant education and experience.
[UTA reserves the right to determine the equivalencies of education and experience.]
Application Instructions:
Apply on our website at: www.rideuta.com
For additional questions, please call Human Resources at 801-287-2324