Description:
Why Pure
We’re here with the humble aspiration to accelerate the speed of human progress with our radically simple, all-flash enterprise storage technology. We’re driven by our belief that storage isn’t just a place to put things, it’s a powerful force to be unleashed - a force that will remove the limitations on those building the world of today, so they can erase the word "impossible" from tomorrow. Our all-flash storage solutions offer radically simple technology to help companies unlock their future possibilities, today.
Our founders created the company with a passion to build storage technology customers love and deliver it with simplicity and service that fundamentally changes the enterprise storage experience. Founded in 2009, our record revenue growth has landed us among a very select group of companies. Today, customers and industries across the world are experiencing the benefits of going Pure - from Barclays to Linkedin.com and ConocoPhillips, Pure adopters cover a broad spectrum from global consumer brands, to healthcare, education and finance.
Overview
The Director, Order Management, provides strategic direction and leadership to build an order management function in Lehi, Utah to support a fast-moving, high-performing sales team while ensuring timeliness and integrity of each order. This includes supporting the Sales organization in processing quotes and incoming purchase orders ensuring compliance with policies, exceptional service to all customers, highly accurate data input into our order processing and billing systems, and regular communication to our sales, supply chain and revenue accounting teams.
We are looking for someone who will roll up their sleeves and get their heads and hands into the process with their team, as this will be a "hands-on" manager role. The Director, Order Management, will need to understand what it means to be a Puritan and design an effective order management function. You will establish strong relationships with Customers, Sales, Deals Desk, Revenue Accounting, and Supply Chain teams to efficiently address our customers’ and internal processing needs and internal compliance requirements. Customer service, cross-functional collaboration and team building are keys to success while ensuring order quality and compliance is not compromised.
Responsibilities Include But Not Limited To
Ensure and invest in the success of the global Order Management team through strong leadership, strategic direction and collaboration
Contribute to sales achievements through solid partnership, efficient processes and effective communication with all sales teams
Design and lead a high-performing functions; educate and train at all levels the mission and capabilities of the function
Implement and monitor Quote and Order Acceptance requirements, ensuring an appropriate order flow in compliance with Pure policies
Ensure order quality and completeness by collaborating with Sales, Customers, Channel Management, Revenue Accounting and Supply Chain teams to resolve invoice, purchase order and pricing issues
Ensure timeliness and integrity of all data necessary to efficiently process quotes, orders and invoices
Maintain customer master data is complete and accurate, including agreements
Uphold and promote customer-first approach; define behaviors and interactions, and establish standards and expectation of how external customers will experience Pure
Identify opportunities and initiatives to improve customer service and streamline order processing
Pure is a very special place. What makes and keeps us special is who we recruit to join us and how we work together. Our culture was shaped organically as our early team poured their heart and soul into Pure’s first generation product and supporting our early customers and partners. We expect each employee to approach their job at Pure with the same level of pride and care, and perpetuate the values that are making us the best storage company in history.
At the center of those values is the belief that the single most important thing we do is continue to hire the best and create a workplace where they thrive and enjoy. To reward our employees for the great work they’re doing we offer a number of perks and benefits, including:
Flexible vacation - take time off when you need it
Exceptional medical benefits with 100% employer paid premiums
Commuter benefits for public transit and bicycle commuters
Free lunches, dinners, and fully stocked snacks & beverages
Lounge areas with ping pong, foosball, pinball, and arcade games
Company ski trips, boat parties, BBQs, happy hours, game nights... just to name a few!
Qualifications:
7+ years of order management experience supporting a high-volume producing sales team
7+ years' experience in a people leadership capacity with demonstrated track record of recruiting and developing a high-performing team
Strong order processing and systems experience to enable the deployment plan
Demonstrated experience with channel-led sales organizations
Strong verbal and written communication skills with associates at all levels and cross-functionally
Maintain confidential information and ensure it is handled with sensitivity
Possess self-starter and problem-solving mentalities
Detail oriented with strong analytical skills and decision-making ability
Highly proficient in Salesforce and NetSuite
Demonstrated ability to work in a fast-paced customer-first environment and meet aggressive deadlines
Application Instructions:
Apply online:
https://boards.greenhouse.io/purestorage/jobs/875500