Description:
Position: Director of Operations
Reports To: CEO
Position Summary:
The Director of Operations is responsible for all aspects of daily operations of The Living Planet Aquarium, a 501(c)3 nonprofit organization. The Director of Operations must be able to lead a large and diverse team as well as develop and train existing and new team leaders.
The Director of Operations must possess strong leadership abilities, administrative skills, marketing and PR knowledge, and outstanding guest relations/guest experience skills. This position requires a thorough knowledge and understanding of business strategies, budgeting, financial statements and optimization and growth of a visitor based regional attraction. The Director of Operations will ensure that attention to detail and sense of urgency on all responsibilities. The Director of Operations must be creative thinker, effectively motivate and inspire team members to perform to the best of their abilities, and continually advance the mission and goals of Loveland Living Planet Aquarium.
Essential Duties and Responsibilities:
• Oversee, coordinate and optimize day to day operations of facility, including guest services, animal husbandry, education, marketing, group sales and events, facilities & security.
• Train and engage team members on the importance of and techniques in providing world-class guest relations and service.
• Implement the vision of the organization, development of long range and annual goals, evaluation and regular reporting of progress towards goals.
• Work with Marketing in advertising opportunities in Utah and surrounding markets.
• Analyzes financial statements and establishes controls to safeguard funds. Reviews income and costs relative to goals; takes corrective action as necessary.
• Oversee preparation of annual budget for each department.
• Provide planning, assistance and feedback for employee development, and training.
• Assist in company policy development and documentation.
• Work closely with Banquets, café, group sales/facility rentals and gift shop operators.
• Interface with the local attraction associations and other professional associations and attend meetings to keep abreast of current information and developments in the area.
• Seek additional revenue opportunities and business growth to increase our market share.
• Other responsibilities as assigned by the CEO.
Qualifications:
Education:
• A minimum of 5 years’ experience working in the Attractions/Aquarium/Zoo and or Hospitality industry.
• A minimum of 7 years’ experience in business management, planning, and financial oversight.
• Degree in Business Administration, Hospitality Management, MBA, Business Development, or related field is preferred.
Critical Skills/Competencies:
• Proven skills in business and financial management.
• Excellent interpersonal, verbal, and written communications skills.
• Demonstrated experience & ability to manage and supervise a team of 100+ employees.
• Articulate, organize and well-spoken.
• Effective problem solving and mediation skills.
• Demonstrated ability to share skills and knowledge with others.
• Proficiency with MS office, Accounting and Galaxy Ticketing Software.
• Demonstrated ability to multi-task and work in a fast-paced office setting.
• Proven ability to cope with conflict, stress and crisis situations.
Physical Demands of the Job:
This job requires periods of standing and walking as well as extended periods of sitting with data entry.
Special Working Conditions:
Job will primarily be in an office environment. Periodic weekend or evening work is expected and some holidays.
While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time.
Loveland Living Planet Aquarium is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. LLPA does not discriminate on the basis of disability, veteran status or any other protected class under federal, state or local laws.
####Application Instructions:
Click the link below to apply.