Description:
Campbell Scientific is proud to be recognized as a world leader in designing, manufacturing, and installing environmental measurement and control systems for weather, water, energy, gas flux and control, turbulence, soil, and infrastructure monitoring. Our employees are devoted to maintaining our "innovative quality and dependable brand of choice" recognition. If you have a passion for what we do; strive to constantly learn and grow; have a strong work ethic, and value serving others; then see if you have what else it takes to join our high-energy team.
Job title: Support & Implementation Engineer
Open date: 11/10/2017
Close date: 11/26/2017
Target hire date: 01/02/2017
Department: Customer Service
Division: Sales and Marketing
Classification: Exempt-salary
Status: Full time
Location: Logan, UT
EEO job code/group: 2 / Professionals
CSI job code/group: P / Professionals
Reporting to: Support & Implementation Manager
Positions supervised: None
Job Summary
The Customer Support and Implementation Engineer (SIE) provides product technical support and systems solutions to new and existing customers with a focus on maximizing the most efficient and proper operation of equipment and systems. SIEs also provide products and systems level integration for customer purchasing associated services.
Responsibilities
Providing customer technical support via phone, web, and email inquiries
Troubleshooting product and equipment to provide product specific solutions to the customer
Assisting with equipment calibration and repair services
Testing application specific products
Sharing specialized information with other employees
Initiating and communicating system and sensor specific programming as required
Diagraming systems for production builds and testing
Collaborating with production teams for system configurations
Installing systems as needed
Providing customer training as needed
Compensation: Compensation is commensurate with educations and experience. Excellent benefits provided.
The above statements describe the general nature and level of work being performed in this job function. This is not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned.
We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other status protected by law."
Qualifications:
Required technical and functional Skills
Proficient in the use of computers, office specific software including (word processing, spreadsheets, presentations, email, Internet, etc.)
Excellent written and oral communication and presentation skills in the English language
Advanced problem solving and customer-service skills
Knowledge, application, and use of sensors and related technical products used for measuring environmental phenomena including temperature, wind speed, wind direction, barometric pressure, solar radiation, soil volumetric water content, water level, precipitation, etc.
Preferred qualifications
Familiarity with the different sensor measurement output types, including voltage measurements, bridge (resistor) type measurements, current measurements, RS232 serial sensors, SDI-12, and pulse measurements.
Use and familiarity with telecommunications equipment
Knowledge of electronics and electrical systems sufficient to help customers understand electronic measurement principles to make reliable measurements and to find and resolve measurement related issues
One or more years’ experience using and supporting measurement systems and environmental related sensors
Required education and relevant experience
Bachelor of Science in an environmental or engineering related field or equivalent work experience in a related field
Application experience with electronic remote automated measurements equipment, devices, and peripherals
Work environment: This is an office environment where 90% or more of the time will be spent on a personal computer assisting customers via multiple communication systems including email and telephone. Periodic travel may be required.
Physical requirements:
Must be able of lifting objects up to 50 lbs., walking up and down stairs, sitting or standing for extended periods of time.
Application Instructions:
Apply online: https://www.campbellsci.com/open-positions?gnk=job&gni=8a7885a85f1400d2015f2cd9d58b7ed7&gns=Rocky%20Mountain%20Consortium