Tennessee Department of State
Tennessee State Library and Archives
POSITION LOCATION: Jackson, TN
Mission
The mission of the Office of the Secretary of State is to exceed the
expectations of our customers, the taxpayers, by operating at the highest
levels of accuracy, cost-effectiveness, and accountability in a customer-
centered environment.
Supervisor: Network Services Manager, TSLA
Summary: An employee in this classification performs information systems
technical support work as required for the public libraries in the regional
library systems. The employee will be assigned to work in a specific regional
library and with specific public libraries in Tennessee. The employee will be
expected to attend meetings and training programs at the State Library and
Archives in Nashville or in other areas of the state.
Duties/Responsibilities
• Assist public libraries with system and software updates and computer
maintenance and software licensing.
• Assist Network Services Consultants with large project implementations which
may include assisting with paperwork, unpacking and setting up equipment,
installing software, imaging hard drives, and training public library staff.
• Assist with automated library systems.
• Perform as coordinator for assigned region on Information Systems Plan.
• Perform as coordinator with SOS Information Systems and Fiscal Office for
surplus state property.
• Interact effectively with public library personnel.
• Provide technical training on a wide variety of subjects in one-on-one
training or group setting or webinar.
• Assist assigned regional library as scheduled with non-Information Systems
duties.
• Monitor and respond quickly and effectively to requests received through the
Secretary of State’s IT Call Center/Helpdesk.
• Perform other duties as assigned.
Minimum Qualifications
Education and Experience
• Education equivalent to graduation from an accredited two-year college with
an associate’s degree in information systems, computer science or other
related field.
• Experience and education in the following areas may substitute for the
required degree on a year for year basis: (1) one year experience in a public
or regional library (required), and/or (2) diagnostic software/hardware
technical support, and/or (3) hardware installation of computers and
peripherals.
Knowledge and Abilities
• Experience in a library setting is desirable.
• Proficient in Microsoft Office (2007 – 2013), library circulation/management
systems, Symantec anti-virus software, security software such as Clean Slate,
Microsoft Operating systems Windows 7 and later.
• Proven ability to teach and train adults.
• Ability to provide basic troubleshooting over the phone.
• Ability to demonstrate basic understanding of Ethernet and wireless
networking.
• An employee in this classification must be a team player with strong
interpersonal skills capable of working well with public librarians and state
staff.
• Ability to work unsupervised in a conscientious manner.
• Ability to work effectively in a mobile work environment.
Physical Requirements
• Must have and maintain a valid driver’s license, good driving record, and be
willing and able to travel independently throughout the state, including
overnight travel.
• Ability to handle boxes and equipment weighing a minimum of forty (40)
pounds.
• Requires normal visual acuity and field of vision, hearing, and speaking.
Health, safety and collections security
• Assist the organization in creating a safe and healthy working environment
by working safely with the equipment provided.
• Follow instructions given for health and safety purposes and immediately
report any unsafe working practices or hazardous working conditions.
• Take whatever measures are necessary to protect materials, property, and/or
the collections from loss, mutilation or theft.
Salary: $2,917 per month plus State of Tennessee benefits package.