The Training Department plays a crucial role in connecting our customers to
our software. The main purpose of this position is to help our customers make
a smooth conversion to the Reynolds and Reynolds system and provide training
and customer support throughout the process.
In this position, you will travel approximately 80% of the time and you will
typically be given at least 1 month advance notice about upcoming trips. You
will travel both individually and with a team installing and converting our
software for customers. This requires excellent presentation and communication
skills as you will meet with dealership management to understand the needs for
each dealership. Based on these requirements, you will customize the system
and train key dealership personnel on how to use the solution.
When you are not physically at a customer site, you will support current
customers, prepare for future trips, and conduct follow-ups with recently
installed customers from your home office. Since you will be working from a
home office, we will provide you with a company car, iPhone, laptop, and
printer-scanner-copier equipment.
Training lasts approximately 2-3 months and includes department observations,
classroom instruction, and on-the-job training with a mentor. Classroom
instruction includes product training as well as automotive dealership
operations. You will focus on one area of the software during your product
training and assist experienced representatives with customer set-up and
implementation. In addition, you will have the opportunity to see Reynolds’
solutions “in action” by visiting car dealerships that already utilize our
solutions on a daily basis.
REQUIREMENTS:
- Bachelor’s degree preferred
- Outgoing, friendly personality
- Strong written and verbal communication skills
- Ability to travel 80% of the time
BENEFITS:
We strive to offer an environment that provides our associates with the right
balance between work and family. We offer a comprehensive benefits package
including:
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Medical, dental, vision, and life insurance
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401(k) with up to 6% matching
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Company car for business and personal use
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Working remotely with a company iPhone, laptop, and other provided home office equipment
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Professional development and training
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Promotion from within
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Paid vacation and sick days
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Eight paid holidays
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Referral bonuses
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Associate discounts for cell phones, cars, computers, entertainment, and much more
ABOUT OUR COMPANY:
Established in 1866, Reynolds and Reynolds offers the Retail Management System
– a complete suite of products and services for automotive dealerships.
Reynolds solutions are built as one, to work as one, for all areas of the
dealership. While headquartered in Dayton, Ohio, Reynolds has offices all over
the world, employing more than 4,300 associates. We offer a variety of
opportunities: Energizing projects, high-powered teaming, constant learning,
and professional growth.
Reynolds and Reynolds encourages applicants of all ages and experience to
apply, as we do not discriminate on the basis of age.