Description:
The SDO Supervisor is responsible for helping to train/coach our Student Development Officers on the phones, maintaining a positive work environment, implementing games and incentives, data entry, opening and closing the call center, prospect research and other responsibilities as assigned.
The SUU Phonathon team contacts alumni, parents and friends by phone to build and strengthen important relationships, while inviting their philanthropic support for the University. These contributions are used to meet the University's most pressing needs; providing scholarship assistance, maintaining the beautiful campus, renovating and providing new student housing, science labs and classrooms and providing the resources needed to maintain a world class faculty. Gifts to the University help us maintain SUU’s commitment to social service, small student-to-faculty ratios, and tradition of academic excellence.
Qualifications:
- Strong public relations, communication and marketing skills
- Committed to a minimum of 12 hours a week, M-R 5:00pm-8:00pm
- Proficient in Microsoft Excel and Word
- Familiar with Google Docs and Calendar
- Must be customer service oriented, have a positive attitude and strong work ethic
- Must be confident training other students, past managerial experience preferred but not required
- Self-Starter
- Fast learner
- Be able to innovate and improve SUU fundraising experience for Alumni, Friends and Family
- Experience on the phones is preferred but not required