Description:
Join a dynamic office culture where you will be given opportunities to build both your skill set as well as your resume. We are building a team of Peer Success Advisors to help students register for classes and answer general advising questions. As a PSA, you will work alongside our Student Success Advisors, assisting them on specific tasks related to their programs. Our Peer Success Advisors provide a crucial service as they guide SUU’s online and graduate students from orientation to graduation.
Our offices are located at 356 S Main Street in Cedar City. Due to COVID-19 compliance, considerations can be made for remote office work as necessary. Interviews may be held face-to-face or virtually depending on the current SUU COVID-19 protocol.
Responsibilities:
- Call students to help them with class registration and general advising questions.
- Answer incoming phone calls and emails.
- Respond quickly and with precision.
- Review and respond to appointment requests.
- Coordinate meeting times between Student Success Advisors and students.
- Answer questions about resources available to students and connect students with those resources.
- Work as a team on office initiatives and projects as assigned.
- Other responsibilities as assigned.
Qualifications:
- Task oriented
- Great communicator, both written and oral
- Ability to work with varying types of people
- Motivated to help others
- Love for SUU and a strong desire to promote its programs
- Professional attitude when conducting business
- Responsible, reliable, and respectful
- Detail orientated
- Works well under high stress
- Great problem-solving skills
- Work Study eligibility a plus
- Previous call center or customer service experience is a plus
- Desire to work with an amazingly fun and exciting team