Description:
SUU Outdoors Base Camp serves as an information hub for Students, Faculty, Staff and campus visitors. The Center’s purpose, and that of a Base Camp Specialist, is to educate and inform visitors of upcoming opportunities for recreational pursuits, sponsor and present continuing educational clinics and provide quality rental equipment with a supportive and knowledgeable foundation. Ultimately, Base Camp Specialists are crucial to Base Camp operations and serve as a concierge to our Southern Utah backyard and beyond.
This position reports directly to the Assistant Director of SUU Outdoors.
Some essential functions include:
- Greeting visitors and fielding general information questions
- Completing rental and retail transactions
- Informing visitors of upcoming activities, trips and events sponsored through Base Camp, the Rock Wall and/or Challenge Course.
- Inform and educate visitors of areas in and around the Southern Utah area and the activities associated with those venues.
- Provide excellent customer service
Other Responsibilities include:
- Know the function, use, and design of SUU Outdoors rental equipment.
- Be proactive in researching local and surrounding venues
- Be knowledgeable of all University and SUU Outdoors policies and be willing to enforce and uphold them.
- Provide knowledgeable customer service for a wide variety of services and programs.
- Demonstrate proper use and care of equipment to rental customers.
- Operate rental software, including payments and inventory management.
- Process equipment reservations and trip registrations over the phone and in person.
- Make decisions regarding lost, damaged, or dirty equipment and determine appropriate fines and handle other special circumstances.
- Ensure that Base Camp is neat and presentable
- Open and close the facility as directed.
- Balance cash registers when required.
- Process contracts and handle cash register settlements at closing.
- Complete and be punctual to regularly scheduled shifts, trainings and meetings
- Other duties as assigned.
Qualifications:
- Must be a current Southern Utah University student in good academic standing.
- Familiar with functions and maintenance of outdoor equipment.
- Amiable and cheery disposition and ability to provide excellent customer service.
- Knowledge, or the ability to obtain knowledge, of local recreational venues which support activities including, but not limited to biking, rock climbing, camping, hiking, skiing and water sports.
-Professional, dependable and trustworthy character.
- Ability to work autonomously and in teams.
- Current First Aid & CPR
- Proficient in Word, Excel, Google platform, Rental Essentials (preferred)
- Proactive in job responsibilities and expectations