Peer Success Advisor (Multiple Positions) #35367

Graduate & Online Enrollment Management

On-Campus

Details:

Category: On-Campus

Position Type: Student Hourly

Open until filled

Work Hours: 20 hours per week

Wage: $9.00 per hour

Location: Cedar City, UT

Description:

Join a dynamic office culture where you will be given opportunities to build both your skillset as well as your resume. Peer Success Advisors help graduate and online undergraduate students register for classes and answer general advising questions. As a PSA, you will also work alongside our Student Success Advisors, assisting them on specific tasks related to their programs. Our Peer Success Advisors provide a crucial service as they guide SUU’s online and graduate students from orientation to graduation.

This is an in-office position. PSAs are expected to come to our office on Main Street to complete their work hours (COVID-19 or other extenuating circumstances may allow for some short-term flexibility in this policy).

Our offices are located at 356 S Main Street in Cedar City. Interviews will be face-to-face unless there is a specified need to interview virtually.

Responsibilities

  • Actively participate in phone call campaigns, including calling students to help them with class registration and general advising questions they may have.
  • Answer incoming phone calls and emails. Respond quickly and with precision.
  • Review and respond to appointment requests. Coordinate meeting times between Student Success Advisors and students.
  • Answer questions about resources available to students and connect students with those resources.
  • Work as a team on office initiatives and projects as assigned.
  • Other responsibilities as assigned.

Qualifications:

  • Task oriented
  • Great communicator, both written and oral
  • Ability to work with varying types of people
  • Motivated to help others
  • Love for SUU and a strong desire to promote its programs
  • Professional attitude when conducting business
  • Responsible, reliable, and respectful
  • Detail orientated
  • Works well under high stress
  • Great problem-solving skills
  • Work Study eligibility a plus
  • Previous call center or customer service experience is a plus
  • Desire to work with a fun and exciting team!

Disclaimer: Southern Utah University's Human Resources and Career Center act only as a referral service to facilitate contacts between employers seeking employees and individuals seeking employment. In providing this service, we make no recommendations or warranties regarding an off-campus employer's wages, working conditions, or other aspect of the job. We likewise make no recommendations of an applicant's qualifications or suitability for any job. Both prospective employers and employees should understand that we do not research or do any background check regarding either. This responsibility to vet, evaluate and qualify remains with the employer and applicant.