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CTI Student Assistant - Help Desk

Center for Teaching Innovation


  • Category: On-Campus
  • Position Type: Student Hourly
  • Open until: filled
  • Work Hours: 15-20 hours per week
  • Wage: $9/hr
  • Location: Cedar City, UT


This position will assist with the day-to-day operations of the Center for Teaching Innovation. The Center for Teaching Innovation is an office with four divisions:

  • AV/VR, creating interactive content to help increase learning opportunities.
  • Educational Technology Support, the daily maintenance and running of Canvas and other related online technology.
  • Instructional Design, helping professors build pedagogically sound and organized courses.
  • Multimedia Team, creating custom multimedia pieces for Professors to utilize on campus and in courses.

Tasks include, but are not limited to:

  • Assisting Center for Teaching Innovation team with varying projects and using a wide range of technology, for example Proctorio, Padlet, and Google Drive.
  • Assisting Instructional Design team and faculty with mapping curriculum as needed.
  • Assisting with learning, implementing, and evaluating new applications and tools.
  • Creating high-quality, interactive, and accessible content based on information provided by faculty and the Instructional Design team.
  • Providing Canvas technical support over phone, email, and in-person with SUU faculty, staff, and students.
  • Other duties as assigned.


  • Ability to easily switch between tasks and prioritize multiple projects.
  • Comfort and familiarity with Canvas, Microsoft Office Suite, & Adobe Suite desired.
  • Customer service experience desired, particularly on the phone and through email.
  • Desire to learn new technology skills such as HTML/CSS and Articulate.
  • Professionalism, including strong communication and problem-solving skills.
  • Self-motivation to work independently or as a member of a team, including documenting and communicating with the department through project management software.
  • Willingness and interest in learning to create web content that conforms to Web Content Accessibility Guidelines (WCAG 2.0).

Disclaimer: Southern Utah University's Human Resources and Career Center act only as a referral service to facilitate contacts between employers seeking employees and individuals seeking employment. In providing this service, we make no recommendations or warranties regarding an off-campus employer's wages, working conditions, or other aspect of the job. We likewise make no recommendations of an applicant's qualifications or suitability for any job. Both prospective employers and employees should understand that we do not research or do any background check regarding either. This responsibility to vet, evaluate and qualify remains with the employer and applicant.