Description:
As a Call Center Operator, you act as the primary switchboard operator for the entire campus, serving as a professional and helpful first point of contact for all callers. This role is a vital link between the community and campus services, ensuring that information flows efficiently and that emergency situations are handled with urgency and care.
Responsibilities:
- Manage all incoming campus calls with a courteous and helpful demeanor.
- Monitor campus fire alarms and "Trouble" reports, promptly contacting the appropriate personnel to resolve incidents.
- Take and track gauge readings on active campus boilers and report any issues or irregularities.
- Receive requests for campus help and emergency maintenance while maintaining detailed campus incident reports.
- Commit to working one grave shift per week and select holidays.
- Other duties as assigned.
Comprehensive training is required and will be fully compensated.
Qualifications:
- Must have excellent English and Telephone etiquette.
- Must be courteous, trustworthy and conscientious.
- Must be punctual. Must be proficient in Microsoft word and excel.
It is abosolutely required to work a grave(or partial grave) shift 1 to 2 times a week and some holidays.