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Call Center Operator

  • Category: On-Campus
  • Position Type: Student Hourly
  • Posted on: July 12, 2023
  • Open until: Tue, August 15, 2023
  • Work Hours: 12 to 20 hours per week
  • Wage: $10/hr
  • Location: Cedar City, UT

Description:

  • SUU Call Center Operators are responsible for manning the campus telephone switchboard and transfer calls to the correct person/department.
  • Call Center Operators take emergency custodial and maintenance calls and inform proper personnel of the situation.
  • Call Center Operators take emergency calls from all campus elevators and blue lights.
  • Call Center Operators monitor campus fire alarm systems and report to proper parties.
  • Call Center Operators will take guage readings on boilers when in operation.
  • Call Center Operators maintain the call logs for all items listed above.

Qualifications:

  • Must have a desire to provide customer service with a smile.
  • Must have a knowledge of campus and the many school departments and be aware of the services offered in each department.
  • Must be willing to work some grave shifts (10pm to 6am), weekends, and holidays as assigned.
  • Must be able to arrive on time or a few minutes early to work.
  • Must be bright, articulate and able to work as a team player as well as stay motivated when working individually.
  • Must be willing to follow directions and adhere to safety guidelines.
  • Must be computer knowledgeable and able to work with any Microsoft Office documents (create and edit), and PDF editing.