Description:
Position Summary
The Instructional Projects & Process Coordinator plays a key role in driving operational excellence across our instructional programs. This role supports end-to-end project execution, analyzes data to uncover actionable insights, and identifies opportunities to improve outcomes, reduce costs, and save time. By coordinating initiatives and streamlining processes, this position helps ensure that every learner and partner has a seamless, impactful experience.
Key Responsibilities
Project Coordination: 40%
- Plan, track, and support cross-functional projects from kickoff through completion, ensuring milestones, deliverables, and timelines are met.
- Collaborate with instructors, internal teams, and external partners to align efforts, gather updates, and remove roadblocks.
- Support course setup, revisions, and quality assurance within the learning management system (LMS) to ensure engaging delivery of educational programs.
Data Analysis & Reporting: 25%
- Analyze instructional and operational data to identify patterns, trends, and opportunities.
- Build dashboards, visualizations, and reports to communicate performance, outcomes, and areas for improvement.
- Develop tools to measure and monitor the effectiveness of key initiatives.
Process Improvement & Performance Optimization: 20%
- Map and assess existing workflows; recommend and implement improvements that streamline operations and enhance efficiency.
- Coordinates documentation of business processes, workflows, and standard operating procedures (SOPs).
- Support adoption of tools and practices that improve collaboration, efficiency, and scalability.
Strategic Operations & Impact: 10%
- Contribute to tracking of strategic priorities across the department.
- Evaluate and report on program outcomes, partner engagement, and learner experience metrics.
- Help ensure alignment between day-to-day operations and long-term program goals.
Other duties as assigned: 5%
Qualifications:
Required Qualifications
- Strong organizational skills and ability to manage multiple priorities simultaneously.
- Experience in project coordination or project management.
- A working knowledge of tools such as Excel, Google Sheets, Asana, business intelligence or similar project/data tools.
- Ability to gather, analyze, and interpret data for decision-making.
- Strong written and verbal communication skills.
Preferred Qualifications
- Knowledge of business process improvement methodologies (Lean, Six Sigma, or similar) a plus.
- Experience in higher education, instructional services, or workforce development preferred.
- Proficiency with tools such as Excel, Google Sheets, Asana, or similar project/data tools.
- Working knowledge of business intelligence tools and basic logic or scripting concepts (e.g., Google Apps Script, Qualtrics workflows, automation tools) to support workflow optimization, data visualization, and process automation.