Southern Utah University

Apply for IT Help Desk Tech #54788

Is your contact info correct?

Employers will use these contact methods to respond to your application, so it is important that they are accurate.
Tip: Be sure you write an effective resume and cover letter. See templates and tips here, or visit the Career Center in ST 204.

Apply

Must be a PDF file. This is optional, but highly encouraged.
Must be a PDF file. This is optional.
Must be a PDF file. This is optional.
Cancel

IT Help Desk Tech

  • Category: On-Campus
  • Openings: Multiple
  • Position Type: Student Hourly
  • Posted on: June 22, 2026
  • Open until: filled
  • Work Hours: Up to 20 hours per week
  • Wage: $14/hr
  • Location: Cedar City, UT

Description:

At the SUU IT Help Desk, you are the face of campus technology. You will provide critical, first-level technical support to students, faculty, and staff, ensuring efficient and effective resolution of hardware, software, and network-related issues. Whether helping a student connect to campus Wi-Fi or assisting a professor with classroom technology, this role requires a blend of sharp technical problem-solving, excellent communication, and a strong commitment to high-quality customer service.

Responsibilities:

  • First-Contact Technical Support: Diagnose and resolve technical issues related to desktops, laptops (Windows & MacOS), mobile devices, printers, projectors, and other peripherals via phone, email, and in-person.
  • Customer Service Excellence: Deliver empathetic, prompt support. Keep users updated on the status of their requests and translate complex technical jargon into easy-to-understand guidance.
  • IT Ticket Management: Efficiently utilize the campus IT ticketing system to log, track, prioritize, and document support requests from creation to resolution.
  • Hardware Setup & Deployment:Assist with the configuration, deployment, and imaging of new computer systems, and enroll devices into campus device management systems (e.g., MDM/Intune/JAMF).
  • Knowledge & Documentation: Contribute to internal and user-facing knowledge bases by documenting unique fixes, support processes, and procedures.
  • Team Collaboration: Work dynamically with other IT teams, escalating complex network or infrastructure issues responsibly with clear, detailed notes.

Qualifications:

  • Technical Proficiency:Strong foundational knowledge of Windows and macOS operating systems, Microsoft 365 Suite, and common web browsers/desktop applications.
  • Basic Networking:Understanding of basic networking principles (Wi-Fi connectivity, IP addresses, DNS).
  • Soft Skills:Exceptional interpersonal, verbal, and written communication skills. The ability to remain calm and professional under pressure.
  • Problem-Solving & Agility:Strong troubleshooting logic with the ability to research solutions independently.
  • Experience & Certifications (Preferred but not required): Prior experience in a customer service or IT support environment. CompTIA A+, Network+, ITIL, or equivalent certifications are a major plus.