Welcome to Global Communication & Culture, a course devoted to answering one deceptively simple question: “Why do perfectly intelligent people from different cultures so often misunderstand each other?” (And the closely related follow-up: “Why does it sometimes go so spectacularly wrong?”)
In this course, we’ll explore how communication and culture shape the way we think, speak, listen, argue, persuade, negotiate, fall into conflict, resolve conflict, and occasionally wonder how we offended someone without having the faintest idea how we did it. Along the way, you’ll learn why:
- Saying “yes” doesn’t always mean yes.
- Silence can speak louder than words.
- A gesture meant to be friendly in one culture can be deeply confusing—or even deeply insulting—in another.
- Good intentions are not the same thing as good communication.
This is not a course about memorizing lists of customs or learning how to say “hello” in twelve languages (though that would be impressive). Instead, it’s about developing the knowledge, skills, and attitudes that make effective intercultural communication possible—curiosity, empathy, critical thinking, and a willingness to question your own assumptions.
You’ll encounter real-world examples, media, case studies, and the continuing adventures of the Carpenters family, whose cross-cultural experiences demonstrate that learning intercultural communication is often messy, occasionally uncomfortable, and almost always enlightening.
Fair warning: This course may challenge ideas you’ve taken for granted about culture, identity, power, and communication. That’s intentional. Growth tends to happen just outside our comfort zones. But don’t worry, we’ll venture there together, and no passport is required. If you bring an open mind, a sense of curiosity, and a willingness to laugh (at yourself and at the human condition), you’ll do just fine here.
Welcome to the conversation.