Southern Utah University

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Southern Utah University
Southern Utah University
Spring Semester 2026

Operations Management (Face-to-Face)

MGMT 3100-02

Course: MGMT 3100-02
Credits: 3
Term: Spring Semester 2026
Department: MHRH
CRN: 10424

Course Description

This course teaches the efficient transformation of inputs into more valuable outputs in service and manufacturing firms. Subjects include waiting lines, layouts, scheduling, quality control, forecasting, supply chains, and inventory management. The techniques are useful in all functions, including accounting, marketing, finance, etc. (Fall, Spring, Summer) [Graded (Standard Letter)] Prerequisite(s): MATH 1040 - Prerequisite Min. Grade: D- Registration Restriction(s): Acceptance into the School of Business OR permission from a School of Business advisor

Required Texts

Textbook: Operations and Supply Chain Management

The Author: Fawcett, Stan, Ellram, Lisa, Kannan, Vijay.

Publisher: MyEducator

Learning Outcomes


By the end of this course, students will be able to:

  1. Understand the functional and process views of an organization.
  2. Demonstrate knowledge of service process flows 
  3. Understand and apply quality management principles/techniques in improving product/service quality.
  4. Recognize the impact of globalization and technology on business operations, particularly in the area of supply chain and logistics.
  5. Recognize the impact of supplier relationships on inventory management and overall organizational performance.

Course Requirements

Weekly Assignments
  • Almost every week, students are required to complete an end-of-topic or chapter Knowledge Check (20%).
  • There are five main Homework Assignments(20%):
         (1) Break-even Analysis
         (2) Process Mapping
         (3) Quality Management – Control Charts
         (4) Forecasting
         (5) Inventory Management
  • Video Quizzes (6%) are assigned weekly and focus on topics such as Lean Operations and Quality Management. The content and focus may vary from week to week.
  • We also have two key Exercises (10%):
         (1) Bullwhip Effect Simulation
         (2) In-class Presentation for Chapter 7

Tests

There will be four tests throughout the course, accounting for 35% of your final grade.
Tests must be taken in class or at the testing center on the assigned date.
Each test will be divided into two parts:
Part A: Multiple-choice and true/false questions
Part B: Problem-solving, short answers, and/or essay questions
You will have one hour to complete each test.

Other Grading Components

An additional 9% of your grade will be based on:
Professionalism (how you present and conduct yourself throughout the semester)
Ability to learn independently
Participation in discussions and practice activities

Course Outline

Week 1: Introduction to MGMT3100 – Operations Management. Overview of course expectations, instructor introduction, and essential course resources. Start to learn Topic 1: Operations and SCM – The Value Creation Engine.

Week 2: Operation and SCM: Creating Customer Value. Develop a compelling story for why operations strategy begins with customers' real needs and identify the five customer value dimensions, and describe how operations can help you create and deliver them.

Week 3: Operations Strategy - Managing Performance. Define the cross-trained worker, the cross-experienced manager, and the cross-functional team, and discuss their role in achieving operational excellence, the key roles of performance measurement, and learn how to calculate Productivity. 

Week 4: New Product Design. Describe the technology adoption life cycle, the product life cycle, and the BCG Growth-Share Matrix. Discuss the steps in the new product development process. Apply the Break-even tool to evaluate and improve product profitability.

Week 5: Process Design and Management. Process management, different types of process designs, differences among common process improvement methodologies, and describe the theory of constraints, and how to create flowcharts and perform bottleneck analysis.

Week 6: Lean Operations. Lean philosophy, its origin, and its advantages. Apply lean tools, including value stream mapping, kaizen bursts, 5S, and Eight wastes to improve simple processes. Presentation.

Weeks 7 & 8: Quality Management.  Dimensions of quality for goods and services, Six Sigma and discuss the types of process variation, use key quality tools, including process capability analysis (Cp, Cpk) and statistical process control (control chart).

Week 9:Manufacturing Planning & Control. MPC, including the core goals of each step in the process, primary aggregate planning strategies (chase strategy and level strategy), options for aligning supply to demand, and developing a simple aggregate plan using different strategies

Weeks 10 & 11: Forecasting & Integrated Business Planning. Steps in the forecasting process: calculate forecasts using time series methods (simple moving average, weighted moving average, and exponential smoothing), calculate forecast error (MSE, MAD, and MAPE), and discuss how to improve the accuracy of your forecasts.

Weeks 12 & 13: Independent Demand Inventory Management. Learn how companies use inventory to improve efficiency, responsiveness, and customer satisfaction. Different measures companies use to evaluate inventory performance. Inventory decisions using ABC Classification. Calculate a cost-effective order point using the Reorder Point System. Calculate a cost-effective order quantity using the Economic Order Quantity Model.

Week 14: Logistics Management. Discuss how logistics adds value to the economy, to organizations, and to your life. Diverse activities and roles for which logistics is responsible: processing, movement, and storage. Third-party logistics service. The nature of logistics tradeoffs and discuss how tradeoffs shape logistics decision making.

Instructor's policies on late assignments and/or makeup work

Late and Make-up Work Policy:

  • Late assignments will not be accepted unless prior approval has been granted. If you anticipate needing an extension, don't hesitate to contact me at least 48 hours before the due date to discuss options. 
  •  In the event of extenuating circumstances (such as illness or a family emergency), please reach out as soon as possible. I’m happy to work with you to find a solution. 
  • Assignments submitted after the due date, without prior arrangement, may not be accepted. In these cases, a grade of 0 may be given, so please communicate ahead of time if you're struggling to meet the deadline. 
  •  Please note that make-up work will not be provided for missed exams, quizzes, assignments, or in-class activities under any circumstances. 

Attendance Policy


  • Class attendance and participation are a part of your overall grade.
  • If you are late or miss class, it is your responsibility to catch up on missed work, either by contacting classmates or referring to course materials available on Canvas.
  • Student Athletes/SUU Club Members: You are expected to notify me of any absences in advance, with supporting documentation.


Course Fees

Content for this section will be provided by the instructor.

ADA Statement

Students with medical, psychological, learning, or other disabilities desiring academic adjustments, accommodations, or auxiliary aids will need to contact the Disability Resource Center, located in Room 206F of the Sharwan Smith Center or by phone at (435) 865-8042. The Disability Resource Center determines eligibility for and authorizes the provision of services.

If your instructor requires attendance, you may need to seek an ADA accommodation to request an exception to this attendance policy. Please contact the Disability Resource Center to determine what, if any, ADA accommodations are reasonable and appropriate.

Academic Credit

According to the federal definition of a Carnegie credit hour: A credit hour of work is the equivalent of approximately 60 minutes of class time or independent study work. A minimum of 45 hours of work by each student is required for each unit of credit. Credit is earned only when course requirements are met. One (1) credit hour is equivalent to 15 contact hours of lecture, discussion, testing, evaluation, or seminar, as well as 30 hours of student homework. An equivalent amount of work is expected for laboratory work, internships, practica, studio, and other academic work leading to the awarding of credit hours. Credit granted for individual courses, labs, or studio classes ranges from 0.5 to 15 credit hours per semester.

Academic Freedom

SUU is operated for the common good of the greater community it serves. The common good depends upon the free search for truth and its free exposition. Academic Freedom is the right of faculty to study, discuss, investigate, teach, and publish. Academic Freedom is essential to these purposes and applies to both teaching and research.

Academic Freedom in the realm of teaching is fundamental for the protection of the rights of the faculty member and of you, the student, with respect to the free pursuit of learning and discovery. Faculty members possess the right to full freedom in the classroom in discussing their subjects. They may present any controversial material relevant to their courses and their intended learning outcomes, but they shall take care not to introduce into their teaching controversial materials which have no relation to the subject being taught or the intended learning outcomes for the course.

As such, students enrolled in any course at SUU may encounter topics, perspectives, and ideas that are unfamiliar or controversial, with the educational intent of providing a meaningful learning environment that fosters your growth and development. These parameters related to Academic Freedom are included in SUU Policy 6.6.

Academic Misconduct

Scholastic honesty is expected of all students. Dishonesty will not be tolerated and will be prosecuted to the fullest extent (see SUU Policy 6.33). You are expected to have read and understood the current SUU student conduct code (SUU Policy 11.2) regarding student responsibilities and rights, the intellectual property policy (SUU Policy 5.52), information about procedures, and what constitutes acceptable behavior.

Please Note: The use of websites or services that sell essays is a violation of these policies; likewise, the use of websites or services that provide answers to assignments, quizzes, or tests is also a violation of these policies. Regarding the use of Generative Artificial Intelligence (AI), you should check with your individual course instructor.

Emergency Management Statement

In case of an emergency, the University's Emergency Notification System (ENS) will be activated. Students are encouraged to maintain updated contact information using the link on the homepage of the mySUU portal. In addition, students are encouraged to familiarize themselves with the Emergency Response Protocols posted in each classroom. Detailed information about the University's emergency management plan can be found at https://www.suu.edu/emergency.

HEOA Compliance Statement

For a full set of Higher Education Opportunity Act (HEOA) compliance statements, please visit https://www.suu.edu/heoa. The sharing of copyrighted material through peer-to-peer (P2P) file sharing, except as provided under U.S. copyright law, is prohibited by law; additional information can be found at https://my.suu.edu/help/article/1096/heoa-compliance-plan.

You are also expected to comply with policies regarding intellectual property (SUU Policy 5.52) and copyright (SUU Policy 5.54).

Mandatory Reporting

University policy (SUU Policy 5.60) requires instructors to report disclosures received from students that indicate they have been subjected to sexual misconduct/harassment. The University defines sexual harassment consistent with Federal Regulations (34 C.F.R. Part 106, Subpart D) to include quid pro quo, hostile environment harassment, sexual assault, dating violence, domestic violence, and stalking. When students communicate this information to an instructor in-person, by email, or within writing assignments, the instructor will report that to the Title IX Coordinator to ensure students receive support from the Title IX Office. A reporting form is available at https://cm.maxient.com/reportingform.php?SouthernUtahUniv

Non-Discrimination Statement

SUU is committed to fostering an inclusive community of lifelong learners and believes our university's encompassing of different views, beliefs, and identities makes us stronger, more innovative, and better prepared for the global society.

SUU does not discriminate on the basis of race, religion, color, national origin, citizenship, sex (including sex discrimination and sexual harassment), sexual orientation, gender identity, age, ancestry, disability status, pregnancy, pregnancy-related conditions, genetic information, military status, veteran status, or other bases protected by applicable law in employment, treatment, admission, access to educational programs and activities, or other University benefits or services.

SUU strives to cultivate a campus environment that encourages freedom of expression from diverse viewpoints. We encourage all to dialogue within a spirit of respect, civility, and decency.

For additional information on non-discrimination, please see SUU Policy 5.27 and/or visit https://www.suu.edu/nondiscrimination.

Pregnancy

Students who are or become pregnant during this course may receive reasonable modifications to facilitate continued access and participation in the course. Pregnancy and related conditions are broadly defined to include pregnancy, childbirth, termination of pregnancy, lactation, related medical conditions, and recovery. To obtain reasonable modifications, please make a request to title9@suu.edu. To learn more visit: https://www.suu.edu/titleix/pregnancy.html.

Disclaimer Statement

Information contained in this syllabus, other than the grading, late assignments, makeup work, and attendance policies, may be subject to change with advance notice, as deemed appropriate by the instructor.