Southern Utah University

Course Syllabus

Southern Utah University
Southern Utah University
Fall Semester 2026

Operations and Supply Chain Management (Face-to-Face)

MGMT 6140-01

Course: MGMT 6140-01
Credits: 3
Term: Fall Semester 2026
Department: Mgmt & Hotel, Resort, Hosp
CRN: 32186

Course Description

The management of operations and supply chain, including such topics as competitive strategy, product and service design, quality management, process improvements, supply chain management, work design management, logistics, and selected areas of operations research. (Spring - 1st Session, Summer - 2nd Session) [Graded (Standard Letter)] Prerequisite(s): ANLY 6100 or MGMT 6100 - Prerequisite Min. Grade: C Registration Restriction(s): MBA or MSBA majors only

Required Texts

Title: Operations Management in the Supply Chain
Authors: Roger Schroeder & Susan Meyer Goldstein.
Publisher: McGraw Hill
ISBN No.:  978-1-265-06092-3

Learning Outcomes

By the end of this course, you will be able to:

  1. Understand the functional and process views of an organization.
  2. Demonstrate knowledge of service process flows 
  3. Understand and apply quality management principles/techniques in improving product/service quality.
  4. Recognize the impact of globalization and technology on business operations, particularly in the area of supply chain and logistics.
  5. Recognize the impact of supplier relationships on inventory management and overall organizational performance.

Course Requirements


This course is intentionally designed to bridge the gap between theoretical frameworks and real-world execution. The assignments in this course are weighted to reflect the importance of application, peer collaboration, and personal synthesis.

Discussion Posts (10% of Final Grade)


Each week, you will participate in asynchronous discussion boards where you will apply the weekly textbook frameworks to new companies or service experiences. You are expected to formulate your own operational analysis and respond to your peers by acting as a consultant to critique their strategies.


Business is inherently collaborative, and operations management requires rigorous peer review. MBA discussions thrive when the peer-to-peer critique is robust and analytical, rather than just saying, "Great post, I agree!" This practice builds your ability to identify hidden vulnerabilities in a business plan and articulate strategic operational pivots.

Cases (30% of Final Grade)


Each week, you will dissect and analyze real-world operational challenges. We will tackle comprehensive case studies involving industry leaders, including the Mayo Clinic, and Amazon.


A brilliant corporate strategy means nothing if the physical operations cannot execute it. These cases force you out of the textbook and into the messy reality of business. By evaluating how these specific organizations manage bottlenecks, capacity, and global inventory, you will learn how to apply decision-making frameworks to actual corporate crises and turn physical supply chains into a primary competitive advantage.

Book Club & Report (30% of Grade)


At the start of the course, you will select an approved book to read over the semester. You will meet  with a small group of peers based on your shared scheduling availability to discuss the reading as a 'book club', and you will submit a final report discussing your personal take on the book.


Operations management is driven by overarching philosophies (like Lean Thinking and Six Sigma) that are often best understood through long-form reading and narrative case examples. The book club format mimics the cross-functional team environment of a real business, requiring you to collaboratively digest complex operational strategies, debate their merits, and extract actionable leadership insights.

Personal Reflection (30% of Final Grade)


At the conclusion of the course, you will submit a comprehensive personal reflection paper. This assignment requires you to look back at the frameworks, tools, and case studies we have explored and directly connect them to your own professional background, current role, or future career trajectory.


The ultimate goal of an MBA is personal and professional transformation. This reflection ensures that the course material does not remain abstract. By forcing you to internalize these operational concepts and evaluate your own industry's supply chain or process flows, you will leave the course with a concrete, personalized operational playbook that you can immediately apply to your career


Course Outline

Section One: Strategy, Products, and Capacity

Chapter 1: Introduction

Chapter 2: Strategy

Chapter 3: Design of Products and Services

Chapter 4: Projects

Chapter 5: Strategic Capacity Management

5S Investment Analysis

Chapter 6: Learning Curves

Section Two: Manufacturing and Service Processes

Chapter 7: Manufacturing Processes

7S ManufacturingTechnology

Chapter 8: Facility Layout

Chapter 9: Service Processes

9S HealthCare

Chapter 10: Waiting Line Analysis and Simulation

Chapter 11: Process Design and Analysis

11S Operations Consulting

Chapter 12: Quality Management

Chapter 13: Statistical Quality Control

Section Three: Supply Chain Processes

Chapter 14: Lean Supply Chains

Chapter 15: Logistics and Distribution Management

Chapter 16: Global Sourcing and Procurement

Section Four: Supply and Demand Planning and Control

Chapter 17: The Internet of Things and ERP

Chapter 18: Forecasting

Chapter 19: Sales and Operations Planning

19S Linear Programming Using the Excel Solver

Chapter 20: Inventory Management

Chapter 21: Material Requirements Planning

Chapter 22: Workcenter Scheduling

22S Theory of Constraints

Instructor's policies on late assignments and/or makeup work

Case writeups: up to a week late for 50% credit.

Attendance Policy

Class sessions are required attendance

ADA Statement

Students with medical, psychological, learning, or other disabilities desiring academic adjustments, accommodations, or auxiliary aids will need to contact the Disability Resource Center, located in Room 206F of the Sharwan Smith Center or by phone at (435) 865-8042. The Disability Resource Center determines eligibility for and authorizes the provision of services.

If your instructor requires attendance, you may need to seek an ADA accommodation to request an exception to this attendance policy. Please contact the Disability Resource Center to determine what, if any, ADA accommodations are reasonable and appropriate.

Academic Credit

According to the federal definition of a Carnegie credit hour: A credit hour of work is the equivalent of approximately 60 minutes of class time or independent study work. A minimum of 45 hours of work by each student is required for each unit of credit. Credit is earned only when course requirements are met. One (1) credit hour is equivalent to 15 contact hours of lecture, discussion, testing, evaluation, or seminar, as well as 30 hours of student homework. An equivalent amount of work is expected for laboratory work, internships, practica, studio, and other academic work leading to the awarding of credit hours. Credit granted for individual courses, labs, or studio classes ranges from 0.5 to 15 credit hours per semester.

Academic Freedom

SUU is operated for the common good of the greater community it serves. The common good depends upon the free search for truth and its free exposition. Academic Freedom is the right of faculty to study, discuss, investigate, teach, and publish. Academic Freedom is essential to these purposes and applies to both teaching and research.

Academic Freedom in the realm of teaching is fundamental for the protection of the rights of the faculty member and of you, the student, with respect to the free pursuit of learning and discovery. Faculty members possess the right to full freedom in the classroom in discussing their subjects. They may present any controversial material relevant to their courses and their intended learning outcomes, but they shall take care not to introduce into their teaching controversial materials which have no relation to the subject being taught or the intended learning outcomes for the course.

As such, students enrolled in any course at SUU may encounter topics, perspectives, and ideas that are unfamiliar or controversial, with the educational intent of providing a meaningful learning environment that fosters your growth and development. These parameters related to Academic Freedom are included in SUU Policy 6.6.

Academic Misconduct

Scholastic honesty is expected of all students. Dishonesty will not be tolerated and will be prosecuted to the fullest extent (see SUU Policy 6.33). You are expected to have read and understood the current SUU student conduct code (SUU Policy 11.2) regarding student responsibilities and rights, the intellectual property policy (SUU Policy 5.52), information about procedures, and what constitutes acceptable behavior.

Please Note: The use of websites or services that sell essays is a violation of these policies; likewise, the use of websites or services that provide answers to assignments, quizzes, or tests is also a violation of these policies. Regarding the use of Generative Artificial Intelligence (AI), you should check with your individual course instructor.

Emergency Management Statement

In case of an emergency, the University's Emergency Notification System (ENS) will be activated. Students are encouraged to maintain updated contact information using the link on the homepage of the mySUU portal. In addition, students are encouraged to familiarize themselves with the Emergency Response Protocols posted in each classroom. Detailed information about the University's emergency management plan can be found at https://www.suu.edu/emergency.

HEOA Compliance Statement

For a full set of Higher Education Opportunity Act (HEOA) compliance statements, please visit https://www.suu.edu/heoa. The sharing of copyrighted material through peer-to-peer (P2P) file sharing, except as provided under U.S. copyright law, is prohibited by law; additional information can be found at https://my.suu.edu/help/article/1096/heoa-compliance-plan.

You are also expected to comply with policies regarding intellectual property (SUU Policy 5.52) and copyright (SUU Policy 5.54).

Mandatory Reporting

University policy (SUU Policy 5.60) requires instructors to report disclosures received from students that indicate they have been subjected to sexual misconduct/harassment. The University defines sexual harassment consistent with Federal Regulations (34 C.F.R. Part 106, Subpart D) to include quid pro quo, hostile environment harassment, sexual assault, dating violence, domestic violence, and stalking. When students communicate this information to an instructor in-person, by email, or within writing assignments, the instructor will report that to the Title IX Coordinator to ensure students receive support from the Title IX Office. A reporting form is available at https://cm.maxient.com/reportingform.php?SouthernUtahUniv

Non-Discrimination Statement

SUU is committed to fostering an inclusive community of lifelong learners and believes our university's encompassing of different views, beliefs, and identities makes us stronger, more innovative, and better prepared for the global society.

SUU does not discriminate on the basis of race, religion, color, national origin, citizenship, sex (including sex discrimination and sexual harassment), sexual orientation, gender identity, age, ancestry, disability status, pregnancy, pregnancy-related conditions, genetic information, military status, veteran status, or other bases protected by applicable law in employment, treatment, admission, access to educational programs and activities, or other University benefits or services.

SUU strives to cultivate a campus environment that encourages freedom of expression from diverse viewpoints. We encourage all to dialogue within a spirit of respect, civility, and decency.

For additional information on non-discrimination, please see SUU Policy 5.27 and/or visit https://www.suu.edu/nondiscrimination.

Pregnancy

Students who are or become pregnant during this course may receive reasonable modifications to facilitate continued access and participation in the course. Pregnancy and related conditions are broadly defined to include pregnancy, childbirth, termination of pregnancy, lactation, related medical conditions, and recovery. To obtain reasonable modifications, please make a request to title9@suu.edu. To learn more visit: https://www.suu.edu/titleix/pregnancy.html.

Religious / Conscience Belief Accommodation

RELIGIOUS / CONSCIENCE BELIEF ACCOMMODATION: In accordance with SUU Policy 6.7 Student Belief Accommodation, students may request, in writing, that their faculty accommodate their sincerely held religious or conscience beliefs. Students should provide their faculty with sufficient advanced notice, if possible within the first five (5) business days of the semester or session, or thereafter with good cause for requesting an accommodation after the first five (5) business days.

Faculty must provide a schedule accommodation or excuse an absence, in any course, for students to observe or participate in religious holidays or an organized activity conducted under the auspices of the student’s religious tradition or religious organization.

In courses that are required for graduation or for an academic major, a faculty member may accommodate a religious or conscience belief by modifying an assignment or examination if its content conflicts with the student’s belief. Faculty may decline the accommodation if it would fundamentally alter the course requirements. If declined, the student may request review by a neutral arbiter using the Belief Accommodation Request Form: https://cm.maxient.com/reportingform.php?SouthernUtahUniv&layout_id=5

Questions go to Assistant Provost Jake Johnson at johnsonj@suu.edu.

Disclaimer Statement

Information contained in this syllabus, other than the grading, late assignments, makeup work, and attendance policies, may be subject to change with advance notice, as deemed appropriate by the instructor.