Description:
This internship is part of the Spring 2026 Professional Internship Program. To be eligible for the program you must:
Be enrolled as an SUU student during the course of the internship.
Have and maintain a GPA of 3.0 or higher.
Be willing to work 10 to 20 hours per week.
Job Description:
Join our team as a Guest Services Intern, where you'll play a crucial role in ensuring a smooth experience for our guests. Team members may serve as House Managers or Ticket Office Agents, working together to support front-of-house operations, assist guests, and uphold the Festival’s standards of excellence in customer service. If you're a customer- oriented individual with adaptability and enthusiasm, we invite you to join our team.
Customer Service:
- Greeting Customers – first impressions matter
- Answering questions – know how to find answers
- Addressing customer complaints – resolving issues promptly and satisfactorily
Leadership:
- Overseeing various project based on need
- Training others to handle tasks
- Help with event planning
Responsibilities:
- Learn ticketing software to sell, exchange, and return tickets both in-person and over-the-phone.
- Serving as a point of assistance and information for guests on-site.
- Attend mandatory training sessions to ensure proficiency in assigned responsibilities and safety protocols.
- Assisting with season setup and clean-up.
- Undertaking other duties as assigned. showcasing adaptability and a willingness to contribute to overall team success.
- Work some evenings, weekends and holidays
- Typing and editing of Open Captioning materials
Qualifications:
- Preference given to those with experience in Guest Services or related industry.
- Demonstrates a friendly and outgoing personality, fostering positive interactions with team members and patrons.
- Punctual and reliable.
- Attention to detail, accuracy, and efficiency.
- Ability to work well with deadlines.
- Professional Demeanor and appearance while representing the Utah Shakespeare Festival.
- Ability to lift/carry up to 30 lbs and stand for extended periods of time.