CTI Student Assistant - Help Desk

Description:

This position will assist with the day-to-day operations of the Educational Technology Support team within the Center for Teaching Innovation.

Responsibilities:

• Providing Canvas technical support over phone, email, and in-person with SUU faculty, staff, and students.
• Assisting the Center for Teaching Innovation team with varying projects and using a wide range of technology, for example Online Proctoring Software, Online Plagiarism Detection Tool, Padlet, Adobe Acrobat, and Google Drive.
• Assisting Instructional Design team and faculty with mapping curriculum as needed.
• Assisting with learning, implementing, and evaluating new applications and tools.
• Creating high-quality, interactive, and accessible content based on information provided by faculty and the Instructional Design team.
• Remediating documents to be accessible for learners.
• Other duties as assigned.

Qualifications:

• Ability to easily switch between tasks and prioritize multiple projects.
• Comfort and familiarity with Canvas, Microsoft Office Suite, & Adobe Suite desired.
• Customer service experience desired, particularly on the phone and through email.
• Desire to learn new technology skills such as HTML/CSS and Articulate.
• Professionalism, including strong communication and problem-solving skills.
• Self-motivation to work independently or as a member of a team, including documenting and communicating with the department through project management software.
• Willingness and interest in learning to create web content that conforms to Web Content Accessibility Guidelines (WCAG 2.2).