Southern Utah University

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CTI Student Assistant - Help Desk

  • Category: On-Campus
  • Openings: Multiple
  • Position Type: Student Hourly
  • Posted on: October 23, 2026
  • Open until: filled
  • Work Hours: 20 Hours per week
  • Wage: $10.50
  • Location: Cedar City, UT

Description:

This position will assist with the day-to-day operations of the Educational Technology Support team within the Center for Teaching Innovation.

Responsibilities:

  • Providing Canvas technical support over phone, email, and in-person with SUU faculty, staff, and students.
  • Assisting the Center for Teaching Innovation team with varying projects and using a wide range of technology, for example Online Proctoring Software, Online Plagiarism Detection Tool, Padlet, Adobe Acrobat, and Google Drive.
  • Assisting Instructional Design team and faculty with mapping curriculum as needed.
  • Assisting with learning, implementing, and evaluating new applications and tools.
  • Creating high-quality, interactive, and accessible content based on information provided by faculty and the Instructional Design team.
  • Remediating documents to be accessible for learners.
  • Other duties as assigned.

Qualifications:

  • Ability to easily switch between tasks and prioritize multiple projects.
  • Comfort and familiarity with Canvas, Microsoft Office Suite, & Adobe Suite desired.
  • Customer service experience desired, particularly on the phone and through email.
  • Desire to learn new technology skills such as HTML/CSS and Articulate.
  • Professionalism, including strong communication and problem-solving skills.
  • Self-motivation to work independently or as a member of a team, including documenting and communicating with the department through project management software.
  • Willingness and interest in learning to create web content that conforms to Web Content Accessibility Guidelines (WCAG 2.2).